This
Decision Making Skills training course will focus on the best practice
methods in describing, analysing and solving any problem, incident, issue or
complaint from a daily practice – technical or non-technical. This highly
interactive training course will also help the delegates provide
recommendations or make decisions, with the highest quality and maximum acceptance.
It will help you guarantee flawless execution of actions, regardless if it is a
single activity or a complex project.
The world around us is getting more
and more complex than ever and so does our daily engineering & maintenance
work. Every day we are confronted with a wide variety of problems and decisions
that require a rational response. Skills for complex problem solving, decision
making and risk analysis are therefore key to remain successful.
Applying a structured approach to
problem solving and decision making enables you to choose and implement the
best solutions for your problems and improve the quality of your decision
making process that will mitigate your risks and save time and money
significantly.
This
training course will highlight:
The increasing relevance of
problem solving and decision making methods in general as well as in asset
management
Classic issues and pitfalls in
problem solving and decision making
A generic approach for every
issue to solve and decision to make
Rational and creative methods
to support this approach: Event Mapping, Problem Analysis, Human Factor
Analysis, Decision Analysis and Risk Analysis
Effective application and
implementation of these methods in daily practice
Training Objectives
What are the Goals?
Decision Making skills for Engineers
and Technical Professionals presents a structured and transparent approach with
methods to help you to describe, analyse, solve and prevent problems
effectively and to make the best decisions with maximum acceptance.
By
the end of this training course, participants will be able to:
Understand the increasing
necessity of using sound methods for problem solving and decision making
Involve the right people in the
right way in any analysis
Solve and prevent issues and
problems more rapidly and effectively
Make better decisions and
recommendations
Communicate and present
analysis, solutions and recommendations with maximum understanding and
acceptance
Apply and implement the methods
learned in daily practice immediately after the training
Target Audience
Who is this Training
Course for?
You work at tactical or management
level and want to increase your effectiveness in problem solving and decision
making. You are therefore looking for a structured and easy to apply approach
to any issue. This training course is suitable to a wide range of
professionals but will greatly benefit:
All professionals involved in
problem solving and decision making within maintenance, engineering,
technology and production
Anyone who wishes to update
themselves on problem solving and decision making, judge the suitability
of these methods for their needs, and learn how to implement them for the
benefit of their organizations
Training Methods
How will this Training
Course be Presented?
Participants to this training course
will receive a thorough training on the subjects covered by the seminar
outline, with a combination of theory, practical examples, many exercises and
application on issues from their own work environment. Besides a comprehensive
training manual, participants will receive additional materials like process
cards, work sheets, case descriptions, sample solutions, etc.
Organizational Impact
By
attending this training course, your organization will get sustainable results:
Issues and problems will be
analysed to the full extend and presented in a holistic, visual and
therefore easy to understand way
Complex problems will be solved
more rapidly and more effectively, preventing recurrence and providing
tangible contribution to business performance
Business decisions will be
better, with maximum acceptance of all stakeholders
Projects or other plans will be
implemented with a minimum of problems and risks
The structured approach for
solving problems, making decision and managing risks will enhance
communication and collaboration between all people involved
The methods presented, enables
the organisation to significantly improve any existing continuous
improvement approach
Personal Impact
By
attending this training course the participants will:
Understand the increasing
importance of problem solving and decision making skills
Learn about their own pitfalls
while solving problems and making decisions
Be skilled to describe,
analyse, solve and prevent any issue or problem in daily practice
Be skilled to make better
decisions and provide better recommendations
Be skilled to assess any plan
or activity and make it more robust
Gain many ideas about the way
the problem solving and decision making methods could be used and best
implemented in practice
Significantly improve their
personal effectiveness and boost their future career opportunities
Daily Agenda
Day One: Introduction
Introduction to the program
Introduction: Problem Solving
& Decision Making
Introduction: Generic Approaches
for Problem Solving and Continuous Improvement (Deming circle, Kaizen, 8D,
DEMAIC, RATIO)
Introduction of Problem Solving
Methods (5 Why, Ishikawa, Fault tree, Apollo, etc.)
Introduction: RATIO-approach
Introduction: Case and Demo
Day Two: Reflect on your Problem
Theory:
RATIO-step - Reflect
Introduction
case to determine the root cause
Theory: Event
Mapping
Event Mapping
exercises
Application of
Event Mapping in daily practice
Day Three: Analyse Technical Problems
Theory:
RATIO-step - Analyse
Theory: Problem Analysis -
Describe the problem (IS/IS-NOT)
Theory: Problem Analysis -
Determine possible causes (brainstorming, using characteristics and
changes, using Ishikawa-diagram)
Theory: Problem Analysis -
Determine true cause(s)
Exercises in Problem Analysis
Completion of Event Map with
outcome of Problem Analysis
Day Four: Analyse Human or Organizational
Problems – Determine Best Solutions
Theory: Human
Factor Analysis
Exercise: Human
Factor Analysis
Theory:
RATIO-step - Target (alternative and best solutions)
Theory: Decision
Analysis
Exercise:
Decision Analysis
Completion of
Event Map with outcome of Human Factor Analysis and Decision Analysis
Day Five: Implement, Observe and Evaluate
Results
Theory:
RATIO-step - Implement
Theory: Risk Analysis
Exercise: Risk Analysis
Theory: RATIO-step - Observe and
Evaluate
Implementation of problem solving
& decision making methods in daily practice
Evaluation and closure of training
Awarded Certificate
On successful completion of this training
course, Certificate will be awarded to
the delegates
